Head of Membership

Help shape an engaged professional community working part or full-time.Are you passionate about creating outstanding member experiences and building thriving professional communities? Do you enjoy combining strategic thinking with hands-on delivery, developing meaningful engagement initiatives and bringing people together?Our client is a respected membership organisation looking for an experienced Head of Engagement & Membership to lead the development and delivery of its membership strategy. This is a varied and rewarding leadership role, offering the opportunity to influence organisational growth while creating real value for members.Whether you're looking for a part-time or full-time opportunity, this is a fantastic chance to join a collaborative senior leadership team in a flexible, predominantly remote role.The RoleReporting into the senior leadership team, you'll take ownership of the organisation's membership strategy, driving growth, retention and engagement while ensuring members receive an exceptional experience throughout their journey.Leading a small Membership Services team, you'll work closely with colleagues across marketing, business development and stakeholder engagement to strengthen member communities, enhance the membership offer and create valuable networking opportunities.Key responsibilities include:Developing and delivering the overall membership and engagement strategyDriving membership growth, retention, renewals and progression across all membership levelsCreating engaging member journeys, from onboarding through to long-term advocacyDeveloping initiatives to increase member satisfaction, loyalty and lifetime valueBuilding and nurturing vibrant professional communities and mentoring programmesPlanning and delivering an annual programme of member networking and engagement eventsWorking collaboratively to continually enhance the member value propositionUsing data and member insights to identify opportunities for improvement and growthBuilding strong relationships with members, partners, volunteers and key stakeholdersLeading, coaching and developing a small Membership Services teamMonitoring performance through membership metrics, engagement data and member feedbackAbout YouYou'll be an experienced membership, customer engagement or community professional who enjoys creating meaningful experiences that encourage people to engage, develop and stay connected.You'll also bring:Experience leading membership, customer success, community engagement or similar functionsA proven track record of growing membership or customer engagement while improving retentionExperience designing customer or member journeys that improve engagement and long-term valueStrong stakeholder management skills with the ability to influence at all levelsExperience developing professional communities, networking initiatives or engagement programmesConfidence using CRM or membership platforms alongside data and insight to inform decisionsExcellent communication, organisational and leadership skillsA collaborative, proactive approach and genuine passion for building engaged communitiesWhat's on Offer?Salary up to £50,000 FTE*Part-time or full-time hours considered (min 28 hrs)The role is hybrid with time split between remote and the Harpenden office with free parkingA varied strategic leadership role with real opportunity to shape future growthFriendly, collaborative culture where your ideas and expertise will make a genuine impactIf you're excited by the opportunity to help grow a professional community, create exceptional member experiences and lead a talented team, we'd love to hear from you.Apply today and discover how your experience could make a lasting difference.*full time equivalent - actual salary will depend on hours workedTPBN1_UKTJ