Front of House / Duty Manager

University College School (UCS) is one of the top independent schools in the UK. Operating as three linked schools at separate sites in Hampstead, it educates 1100 students from age 4 to 18. The main aims of the school are the pursuit of academic excellence with a strong ethos of independent thought and individual judgment.

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For further information about UCS, refer to our website www.ucs.org.uk

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The School has improved revenue generation from spare capacity through the auspices of a wholly owned not-for-profit trading subsidiary company, UCS Facilities. Trading activities are overseen by the UCS Enterprise Office, which manages the operation of a health and fitness club ("UCS Active"), a sports/swimming pool complex and on letting any spare capacity in school buildings and facilities for social and business use.

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UCS Active wishes to appoint a Receptionist/Administrative Assistant as a key member of the Enterprise Office.

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Reports to: Membership and Admin Manager

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Location: Club reception, UCS Active, Frognal

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Salary Circa: £32,660

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Hours: Full-time / 40 hours per week (shifts include early, evenings and weekends)

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Type of DBS required: Enhanced

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For further information about UCS, refer to our website www.ucsactive.org.uk

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Location

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The Senior School is located within easy walking distance of Finchley Road (Metropolitan and Jubilee lines), Finchley Road & Frognal (Overground), Hampstead (Northern line) and West Hampstead (Thameslink) stations.

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Staff are encouraged to use public transport, although limited car parking may be available on site.

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Job purpose

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To provide front of house receptionist duties, as well as day to day support for the senior management team. Responsible for creating a welcoming and professional impression at all times. Ensuring every school stakeholder, private member and prospective customer is greeted and their expectations are exceeded at all times.

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The Duty manager / Administrative Assistant will be:

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1. General

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• Cheerful, with an outgoing personality and a commitment to the highest standards of customer service.
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• Being a Duty manager / Front of house receptionist of the club when needed. Shifts will generally be pre-assigned. These shifts will include early mornings, evenings and weekends.
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• Conducting guided tours of the Club when needed.
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• Supporting members and staff events as appropriate.
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• IT literate (although some training can be provided).
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• Able to engage collaboratively with a team and be involved in the many different aspects of a school environment.
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• Be responsible for the School Sports kit ordering, stock counting, preparing for collection processes.
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• Assist the Membership & Admin Manager in the smooth running of the membership department.
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• Assist the management team in daily, weekly and monthly tasks when required.
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2. Reception

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• Dealing with all customers and visitors to UCS Active. Ensuring each stakeholder and guests are greeted and their requirements fulfilled. This will include registration for all members and visitors entering UCS Active.
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• Answering all telephone enquiries and emails to the club in a professional manner.
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• Assisting in the promotion of new campaigns and assist in maximising sales opportunities.
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3. Administration

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• Administering the day to day organisation of the Club reception, including assisting in staff rotas.
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• End to end administration of the membership data base, including data entry of new memberships, administration of membership cards, cancellations, suspensions, annual membership renewal letters, management of membership arrears and other ad-hoc membership related reports or tasks as required.
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• Contributing to the compilation of confidential reports and records.
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• Adhoc tasks to support Memberships and Admin manager/senior management team.
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4. Customer care

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• Proactively developing and maintaining the highest standards of customer care in all areas of responsibility.
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• Ensuring the delivery of after-sales care through positive communication and regular member feedback.
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5. Requirements for the job

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a. Experience of the leisure industry or similar customer focused service industry.

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b. Cheerful, outgoing personality with a commitment to the highest standards of customer service.

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c. Proven ability to problem solve and overcome challenges.

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d. Dependable, self-starter with initiative, common sense and willingness to take responsibility.

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Closing date: Sunday 16th August 2026

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Interviews: WC Monday 17th of August - Monday 24th August 2026

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Please note that we reserve the right to interview and appoint at any stage during this

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process; early applications are therefore very welcome.

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Please send your CV and Cover letter to [email protected]

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University College School is fully committed to safeguarding and promoting the welfare of children. The successful applicant will be required to undertake an Enhanced DBS check before commencing employment. This is a requirement as the position is within a school working with children aged under 18. UCS will also undertake its own recruitment checks through contact with previous employers, and others, to confirm applicants' identities and their professional records.