Homecare Office Team Leader

Brighter days = brighter futures. Join HICA and be the sunshine in someone's life.NEW benefit for 2026! Introducing STREAM, giving you instant access to 50% of the money youve earned without waiting for payday!At HICA, we know that great care starts with great people. Thats why were looking for an experienced and compassionate Team Leader to join our Grimsby Homecare team.This is a primarily office-based role where youll play a key part in ensuring safe, high-quality care is delivered to people in their own homes, while supporting and guiding our dedicated care teams. But this role is about more than just a job, its about joining a supportive organisation that truly values its people, invests in their future, and rewards hard work.So, if youre passionate about people, thrive under pressure, and enjoy being the person others rely on, wed love to hear from you.Our Rewards & Benefits Include:Car & Cycle Schemes Spread the cost of MOTs, repairs, and save up to £1,000 with HalfordsRefer-a-Friend Bonus Earn between £250£2,000 for successful referralsInstant Recognition Rewards Win vouchers and rewards for going above and beyondCareer Development Funded qualifications and genuine progression opportunitiesMonthly Lottery Draw Be in with the chance of winning cash prizesExclusive Discounts Savings on supermarkets, retail, holidays, dining, and moreFitness & Wellbeing Perks Gym discounts and free workout resourcesHealth Plans Discounted hospital and death benefit cover24/7 Wellbeing Support Free counselling and Employee Assistance ProgrammeFree On-Site ParkingPay and Hours:£13.26 per hour24 hours per weekShift patterns to be discussed at interviewIncludes some weekend workingAbout the Role:As a Team Leader, youll help ensure the safe, effective delivery of homecare services and act as a key point of contact for service users, families, staff, and healthcare professionals.Youll support the day-to-day running of the service, help coordinate care delivery, and provide guidance and support to community-based care staff.Key ResponsibilitiesAct as a first point of contact for enquiries, incidents, and emergenciesSupport the effective day-to-day delivery of care servicesMonitor electronic call systems to ensure visits are delivered as plannedSupport and guide care staff working in the communityManage incoming calls and resolve issues promptlyIdentify and report safeguarding concerns and incidents appropriatelyMaintain accurate records and use IT systems effectivelyCoordinate staff absence and arrange cover where requiredUndertake care visits when necessaryEnsure effective communication and shift handoversPromote dignity, respect, professionalism, and confidentiality at all timesFollow policies, procedures, and training requirementsWhat Were Looking ForWere looking for someone who is:Experienced within care or homecare servicesOrganised and confident managing multiple prioritiesCalm under pressure and solution-focusedA strong communicator with good IT skillsPassionate about delivering excellent care and supportFlexible and reliable, with a team-focused attitudeA valid driving licence is essentialHICA Group is a not-for-profit organisation providing a range of care services to older people and individuals with learning difficulties across residential, nursing, and community settings.HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant. We actively encourage applications from veterans, reservists, service leavers, and military families.The successful candidate will be required to undertake an Enhanced DBS check.TPBN1_UKTJ