Software Account Manager

Software Account Manager

£40,000 + Company Car/Allowance + Benefits

West Mids office with Nationwide Travel

We are recruiting a Software Account Manager for a rapidly growing technology business. This is a newly created position offering an excellent opportunity for someone who enjoys combining customer interaction with technical problem-solving.

Working closely with the sales team, software developers, project managers and customers, you will play a pivotal role in understanding customer requirements, conducting site surveys, designing software solutions and supporting projects from initial concept through to successful implementation.

Key Responsibilities

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• Conduct customer site visits, surveys and technical discovery meetings.
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• Understand customer requirements and recommend appropriate software solutions.
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• Support the sales team throughout the pre-sales process.
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• Produce technical proposals, solution designs and customer presentations.
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• Deliver software demonstrations and participate in customer workshops.
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• Work alongside software developers, engineers and project managers to ensure successful project delivery.
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• Assist with software integration discussions and solution architecture.
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• Coordinate project documentation, planning and customer communications.
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• Build long-term customer relationships and act as a trusted technical adviser.
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• Identify opportunities to introduce additional software products and services within existing accounts.
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• Maintain accurate CRM records, site survey documentation and project updates.
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Skills & Experience

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• Experience within a Pre-Sales, Technical Sales, Solutions Consultant, Applications Engineer, Software Support or Technical Account Management role would be advantageous.
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• Alternatively, candidates with a technical or engineering background looking to move into a customer-facing software role are encouraged to apply.
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• Excellent communication and presentation skills.
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• Able to explain technical concepts to both technical and non-technical audiences.
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• Commercial awareness with a consultative approach to sales.
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• Comfortable travelling to customer sites throughout the UK.
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• Full UK Driving Licence.
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