Area Tenancy Manager

We are recruiting for an experienced Area Tenancy Manager to join a local authority housing team on a long-term temporary contract. This is an excellent opportunity for a housing professional with strong tenancy management, income recovery and lettings experience to manage a patch of council housing and deliver a high-quality service to residents.

Key Details:

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• Contract: Temporary
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• Contract duration: Expected to run until March 2027
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• Start date: ASAP
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• Pay rate: £22.41 per hour PAYE / £29.51 per hour Umbrella
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• Location: Brent, HA9 (hybrid working)
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• Working hours: Monday to Friday, 36 hours per week
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Key Responsibilities:

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• Manage a designated patch of social housing properties
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• Proactively manage rent arrears and maximise rental income through early intervention and tenancy sustainment activities
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• Carry out tenancy sign-ups and support new tenants at the start of their tenancy
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• Manage the full tenancy lifecycle, including tenancy changes, successions and end-of-tenancy processes
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• Coordinate lettings activities and support the efficient turnaround of void properties
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• Deal with day-to-day tenancy management issues and tenancy breaches
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• Investigate and manage low-level anti-social behaviour (ASB) cases in line with policy and procedure
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• Conduct tenancy audits, estate inspections and resident engagement activities
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• Work with internal teams and partner agencies to support vulnerable residents and sustain tenancies
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• Maintain accurate case records and ensure compliance with housing legislation and local authority policies
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Requirements:

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• Previous experience in a housing management, tenancy management or neighbourhood management role
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• Strong experience managing rent arrears, income collection or tenancy sustainment cases
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• Experience carrying out tenancy sign-ups, lettings and void management activities
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• Experience handling general tenancy management issues and low-level ASB cases
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• Local authority housing experience is highly desirable, although housing association experience will also be considered
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• Good understanding of social housing legislation and tenancy enforcement processes
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• Excellent communication, customer service and case management skills
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• Ability to manage a varied workload and work independently across a designated housing patch
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If this role is of interest to you, please apply with your most up-to-date CV.