Customer Service Associate

About Us

Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.

The Role

We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.

We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.

Responsibilities & Duties

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• Respond promptly to customer inquiries via email, chat, phone, and social media
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• Assist customers with orders, returns, exchanges, and product information
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• Resolve customer complaints efficiently while maintaining a professional tone
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• Maintain up-to-date knowledge of products, promotions, and company policies
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• Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues
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• Accurately document customer interactions in the CRM system
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• Identify opportunities to improve customer experience and provide feedback
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Requirements

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• Previous experience in customer service, preferably in retail or fashion
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• Strong written and verbal communication skills
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• Ability to multitask and manage time effectively in a fast-paced environment
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• Familiarity with CRM systems and customer support tools
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• Problem-solving mindset with attention to detail
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• Flexible availability, including weekends or peak retail periods
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Personal Attributes:

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• Collaborative and clear communicator
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• Detail-oriented with strong prioritisation
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• Proactive and ownership-focused
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