Customer Service Team Manager

SME Sales Manager

Edinburgh | Hybrid | Permanent

We're seeking an experienced Sales Manager to lead a high-performing acquisition and retention team, driving customer growth, reducing churn, and delivering strong commercial results. [

Key Objectives

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• Lead, coach and develop an outbound sales team.
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• Drive customer acquisition, retention and renewal performance.
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• Use CRM and sales data to create targeted campaigns and maximise opportunities.
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• Deliver accurate forecasting, reporting and pipeline management.
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Build strong customer relationships and improve commercial performance.

Experience Required

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• Proven experience leading sales, retention or telesales teams.
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• Strong track record of achieving and exceeding sales targets.
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• Experience using CRM systems and sales performance data.
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• Strong coaching, leadership and stakeholder management skills.
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• Background in utilities, telecoms, business services or other high-volume sales environments is desirable.
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