Business Analyst

Business Analyst | Contact Centre Transformation | Life & Pensions

6-Month Contract (Strong Extension Likely) | Remote (UK-Wide) | Once-a-Month in Edinburgh

We're hiring 2 Business Analysts for a high-profile Contact Centre Transformation programme at a major Life & Pensions business — replacing a core customer contact platform that's approaching end-of-support.

You'll sit inside a newly-forming Agile team, working directly with Product Owners, Platform Owners, architects and business stakeholders to shape requirements and drive delivery on a platform migration that will define the next 18+ months of customer operations.

What you'll do

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• Elicit and document requirements; run workshops to nail down outcomes
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• Own user stories, acceptance criteria and backlog refinement
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• Drive sprint planning and Agile ceremonies
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• Challenge existing process and push improvements through
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• Manage stakeholders across business and tech
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• Unblock risks and dependencies
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What you'll bring

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• Solid BA experience on large-scale, Agile change programmes (2-week sprints)
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• Strong requirements gathering, backlog management and workshop facilitation
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• Sharp stakeholder management — confident challenging people constructively
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• A proactive, self-starter mindset
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Nice to have

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• Contact Centre or Financial Services / Life & Pensions background
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• Platform migration/modernisation experience
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• Familiarity with Microsoft contact centre tech
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• Edinburgh-based (useful, not required)
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The details

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• 6 months initial, likely extended
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• Competitive day rate, through umbrella
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• Remote, UK-wide — one office day in Edinburgh per month
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