Centre Manager

The CompanySimpler Law is one of the countrys award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date.With over 30 years experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law, we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating.Due to the continued growth of our company, we are recruiting a call centre manager to work in our contact centre on Doddington Road, Lincoln.Your JobNO LEGAL EXPERIENCE NECESSARYBASIC SALARY £35,000 55,000OTE £75,000Simpler Law is looking for a manager to join our contract centre in Lincoln typically working Monday to Friday between the hours of 9 to 5:30pm. Your role will be to oversee all department within Simpler Law and ensuring that both new and existing clients receive outstanding support and service throughout their interactions with the business.You will be responsible for leading the day-to-day customer service and sales operations, ensuring that there are timely responses to all enquiries and issues. You will also manage the phone-based teams to provide guidance where needed and ensure that all training is kept up to date and accurate.This is a great opportunity for a results-driven and passionate customer relations specialist to become involved with a rapidly expanding company.Key ResponsibilitiesReliable customer service and supportCommitted, ambitious and personally driven to perform to key personal and team KPIsHandling escalated customer concerns with professionalismBuilding strong, long-term relationships with customersOversee all processes and performance to ensure they reach our standardsJob RequirementsProven experience in customer service, account management or customer successStrong communication skillsExperience managing priorities in a fast-paced environmentProactive and solutions-focused approach to problem solving and customersStrong organisational skillsCustomer centric mindset with a genuine desire to helpBenefitsGenuine OTE £75,000paFree on-site parkingCompany eventsCompany pensionEmployee referral scheme28 days holiday (Inc Bank Holidays) Increasing with length of serviceStaff incentivesTPBN1_UKTJ