Support Analyst

Support Analyst
Lincoln (Hybrid) | Minimum 2 Days in the Office Per Week
£27,500 per annum + Excellent Benefits

Our client is a leading software provider within the healthcare sector, known for delivering innovative solutions and exceptional customer support. Due to continued growth, they are looking for a Support Analyst to join their expanding team.

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• Provide customer support via phone and email.
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• Troubleshoot and resolve application issues.
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• Manage support tickets and meet SLAs.
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• Perform SQL updates and generate reports.
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• Work closely with internal teams to deliver excellent customer service.
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• Strong IT and problem-solving skills.
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• Excellent communication and customer service.
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• Ability to manage multiple priorities.
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• SQL or application support experience is desirable.
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• Hybrid working.
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• Ongoing training and career development.
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• 22 days holiday + bank holidays (rising with service).
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• Birthday leave and volunteering day.
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• Private healthcare, pension, WFH allowance, and wellbeing benefits.
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If you're passionate about IT support and delivering outstanding customer service, we'd love to hear from you. Apply now!