Complaints Handler

🚗 We’re Hiring: Complaints Handler – Enfield

💰 Salary: £30,000 – £36,000 per year

We’re looking for a Complaints Handler to join our rapidly growing Car Supermarket in Enfield, stocking over 1,500+ pre-owned vehicles. This is a fantastic opportunity offering a competitive basic salary of up to £30,000 (DOE) and a realistic first-year OTE of £36,000+.

Job Title: Complaints Handler

Department: Aftersales

Reporting to: Aftersales Manager

🔧 Key Responsibilities:

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• Managing customer complaints via email, phone, and in person
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• Handling a high volume of inbound and outbound calls daily
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• Meeting deadlines and closing aftersales tickets efficiently while maintaining high service standards
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• Booking vehicles in for repairs and advising customers on timelines
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• Gaining authorisation for additional work when required
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• Negotiating repair fees and parts pricing with external providers
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• Delegating repairs internally and liaising with the Warranty Company
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• Arranging refunds for customers when applicable
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• Completing all related administrative duties (courtesy car agreements, repair estimates, reports, etc.)
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• Ensuring compliance with FCA rules and regulations
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🕒 Working Hours:

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• Monday to Friday: 08:30 – 17:30
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• Every other Saturday
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💼 Compensation & Benefits:

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• Basic salary up to £30,000 (depending on experience)
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• OTE £36,000+
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• Company events
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📍 Location:

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• Enfield EN3 (must be able to reliably commute or relocate before starting)
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'05; Requirements:

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• Minimum 1 year experience in Aftersales/Complaints (required)
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• Minimum 2 years experience in the motor trade (required)
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• Experience in Car Sales/Customer Service (preferred)
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📌 Job Type: Full-time

📍 Work Location: In person

If you’re passionate about customer service and thrive in a fast-paced automotive environment, we’d love to hear from you!