Regional Operations Lead (FM)

Regional Operations Lead (FM)

Birmingham (with regular UK travel)

£56,000 Plus, £4k Car Allowance and Excellent Benefits

Are you an experienced workplace or facilities management professional looking to lead operations across a national corporate portfolio?

Our client is seeking a Regional Operations Lead to provide strategic and operational leadership across multiple UK locations. This is an exciting opportunity to join a leading organisation where you'll drive workplace excellence, develop high-performing teams and ensure the delivery of outstanding, hospitality-led workplace services.

This role would suit someone with a strong background in workplace operations, facilities management or corporate real estate who enjoys building relationships, leading change and delivering continuous improvement across a multi-site environment.

Key Responsibilities

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• Lead and develop a geographically dispersed workplace team across multiple UK locations, setting clear objectives and driving high performance.
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• Ensure consistent delivery of exceptional workplace and facilities services across the portfolio.
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• Develop governance frameworks, service standards and performance improvement plans to enhance operational delivery.
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• Oversee workplace operations, planned and reactive maintenance and statutory compliance across multiple sites.
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• Manage the annual operating budget, including forecasting, cost control and financial reporting.
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• Lead the management of Total Facilities Management (TFM) contracts, ensuring commercial performance and contractual compliance.
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• Build strong relationships with suppliers, monitoring performance through KPIs, SLAs and regular business reviews.
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• Identify and manage operational, financial, supplier and compliance risks.
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• Build trusted relationships with senior stakeholders, providing regular updates on performance, risks and improvement opportunities.
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• Lead workplace projects and change initiatives from planning through to successful delivery.
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• Ensure compliance with health & safety, environmental and regulatory standards, supporting internal and external audits.
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• Champion sustainability, innovation and continuous improvement across the workplace portfolio.
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About You

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• We're looking for an experienced workplace or facilities professional who can demonstrate:
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• Significant leadership experience within Workplace, Facilities Management or Corporate Real Estate.
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• Experience managing a multi-site UK portfolio.
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• Strong people management skills with the ability to coach, develop and motivate teams.
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• Excellent financial management experience including budgeting, forecasting and cost control.
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• Strong commercial awareness with experience managing outsourced service providers and TFM contracts.
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• Proven ability to build relationships with senior stakeholders and influence at all levels.
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• Experience driving service improvements, operational excellence and customer-focused workplace environments.
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• Excellent organisational, communication and problem-solving skills.
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• Strong knowledge of health & safety, compliance and workplace governance.
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Desirable

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• Professional qualification in Facilities Management, Workplace Management, Property
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or Business Management (or equivalent experience).

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• Experience of CAFM extremely advantageous.
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• NEBOSH, IOSH or a recognised health & safety qualification.
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• Membership of a professional body such as IWFM, IOSH or RICS.
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What's on Offer

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• Opportunity to lead a high-profile national workplace portfolio.
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• A strategic leadership role with real influence across the business.
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• Excellent career development opportunities.
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• Competitive salary and comprehensive benefits package.
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• Collaborative, people-focused working environment with a strong commitment to continuous improvement.
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