Operations Manager

Operations Manager Permanent Monday - Friday Leek, Staffordshire Up to £55,000 dependant on experience We are looking for an experienced and proactive Operations Manager to lead the day-to-day delivery of field operations within a growing compliance-led organisation. This is a pivotal leadership role responsible for ensuring operational services are delivered safely, efficiently, compliantly, and profitably. You'll oversee the planning and coordination of field-based engineers, drive operational performance, optimise resources, and play a key role in delivering an exceptional customer experience. Working collaboratively with senior leadership and cross-functional teams, you'll continually identify opportunities to improve operational processes, increase productivity, and support sustainable business growth.Key ResponsibilitiesOperational Leadership & Planning\n

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• Lead the daily planning, scheduling, and coordination of field-based engineers.
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• Ensure work is allocated efficiently, balancing customer requirements, engineer competence, and operational capacity.
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• Optimise engineer routes to maximise productivity while reducing travel time and operational costs.
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• Oversee the mobilisation of approved works and ensure smooth operational delivery from quotation through to completion.
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• Maintain clear visibility of all scheduled, live, and completed work across the business.
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• Coordinate planned, reactive, and compliance-driven activities across multiple customer contracts.
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Performance & Continuous Improvement\n

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• Monitor operational performance against agreed KPIs.
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• Analyse planned versus actual job durations, travel times and engineer productivity.
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• Identify operational bottlenecks and implement improvements to increase efficiency.
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• Monitor overtime, mileage, fuel usage and operational costs, driving continuous optimisation.
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• Produce meaningful operational reports to support business decision-making.
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• Champion a culture of continuous improvement across operational delivery.
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Compliance & Quality\n

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• Ensure all operational activities comply with company procedures, Health & Safety legislation and relevant industry guidance.
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• Support compliance programmes and operational audit readiness.
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• Review operational documentation to ensure accuracy, completeness and quality.
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• Ensure completed works meet customer requirements and quoted specifications.
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• Verify service records, photographs, temperature logs and supporting documentation before completion.
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• Support high standards of customer service and professional delivery at every stage.
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Risk Assessment Coordination\n

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• Review completed Risk Assessment reports and ensured recommendations are translated into operational actions.
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• Coordinate annual Risk Assessment review programmes across customer sites.
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• Monitor outstanding compliance actions and ensure corrective works are planned and completed.
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• Work closely with Compliance teams and operational engineers to support ongoing regulatory compliance.
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Operational Support & Commercial Delivery\n

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• Prepare quotations for remedial works, planned maintenance programmes and compliance-related services.
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• Support operational costing and resource planning.
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• Assist with contract mobilisation and implementation of new customer accounts.
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• Contribute operational expertise to larger quotations, tenders and service improvement initiatives.
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About You You'll be an organised and commercially aware operations professional who enjoys improving processes, solving problems and leading high-performing field teams. You'll be confident balancing multiple priorities while maintaining a strong focus on customer service, operational excellence and compliance.We're looking for someone with:\n

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• Proven experience in an operations Manager or similar operational leadership role.
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• Experience managing field-based engineers or mobile service teams.
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• Strong scheduling, resource planning, and workload management skills.
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• Excellent organisational and problem-solving abilities.
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• Experience monitoring operational performance and driving improvements through KPI analysis.
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• Strong communication skills with the ability to build effective relationships across multiple departments.
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• A proactive approach with excellent attention to detail.
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• The ability to make informed decisions in a fast-paced operational environment.
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It would be advantageous if you have:\n

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• Experience within water hygiene, Legionella control, facilities management, or another compliance-led environment.
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• Knowledge of ACoP L8, HSG274 or related industry guidance.
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• Experience using scheduling software, CRM systems, or operational management platforms.
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• Knowledge of fleet coordination and mobile workforce management.
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Why Join Us? This is an excellent opportunity to join an ambitious, growing organisation where operations are at the heart of the business. You'll have the opportunity to influence operational strategy, improve processes, support business growth, and make a genuine impact on service delivery, while working with a collaborative team committed to quality, compliance, and continuous improvement. If you're ready to take the next step in your career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.