Operations Director

Operations & Commercial Director

Location: Leatherhead, SurreyContract: Permanent, Full-Time (37 hours per week)Salary: £75,000 - £85,000 DOEBenefits: Up to 8% company bonus, pension scheme, Tesla Model 3 company car, 23 days holiday plus birthday leave and Bank Holidays

About the Role

We are seeking an ambitious and commercially focused Operations & Commercial Director to join our senior leadership team. Reporting directly to the Managing Director, you will lead and develop a team responsible for HR, Finance, Purchasing, SHEQ and Logistics while helping shape and deliver the company's growth strategy.

This is a key leadership role for an individual with proven operational management experience, strong commercial awareness and a track record of delivering business improvements. You will be responsible for driving profitability, improving operational efficiency, enhancing systems integration and supporting the continued growth of the business.

Key Responsibilities

Strategic Leadership

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• Produce and present monthly operational and commercial reports.
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• Drive profitability through margin improvement and cost control.
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• Manage pricing strategies and annual price increases.
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• Develop and monitor KPIs across all operational functions.
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• Support accurate forecasting and business performance reporting.
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• Lead initiatives that improve business systems, data reporting and operational efficiency.
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Team Leadership

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• Lead, mentor and develop a team covering HR, Finance, SHEQ, Purchasing and Logistics.
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• Conduct annual appraisals, performance reviews and regular one-to-one meetings.
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• Establish clear objectives, development plans and accountability measures.
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• Ensure effective training and development programmes are implemented.
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• Foster a culture of continuous improvement and collaboration.
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Operational Management

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• Oversee Finance activities including forecasting, analysis and reporting.
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• Manage HR processes including recruitment, policies, performance management and employee development.
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• Ensure effective SHEQ compliance, systems and quality standards.
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• Monitor purchasing performance, supplier relationships, stock management and margin performance.
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• Oversee logistics operations including stock accuracy, warehouse efficiency and delivery costs.
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Commercial & Systems Development

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• Utilise HubSpot and Sage 200 to analyse business performance and drive efficiencies.
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• Implement data-driven initiatives to improve decision making and forecasting.
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• Work closely with other departments to identify opportunities for growth and process improvement.
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• Review product profitability and recommend commercial improvements.
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Supplier & E-Commerce Management

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• Develop strong supplier relationships and oversee commercial negotiations.
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• Monitor supplier pricing and product margins to maximise profitability.
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• Support the growth and performance of the company's e-commerce offering.
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• Increase product availability online and improve operational efficiency across digital sales channels.
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Essential Experience

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• Proven experience in a senior operational leadership position.
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• Experience managing multi-functional operational teams.
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• Background within an engineering, manufacturing or technical environment.
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• Strong commercial acumen with experience improving margins and profitability.
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• Demonstrable success implementing operational improvements and business efficiencies.
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• Experience creating, tracking and reporting KPIs.
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