Application Support

Title: IT Application Support Analyst (Night Shift) Location: Birmingham, AL -- Remote Duration: 6 months (Possibility of Extension) Pay Range: $22/hr - $29/hr Role Overview Support software systems through troubleshooting, technical assistance, installation, and user training. Maintain and update high-quality application support documentation. Primary Responsibilities: Gather information on application design and functionality to propose solutions. Respond to user inquiries about software operation; troubleshoot system and operator issues. Monitor routine and critical processes/workflows to spot and address problem trends proactively. Assist with application implementations and configuration tasks. Perform root-cause analysis and deliver technical fixes for production application errors. Execute application testing across development, QA, and production environments. Deploy service releases, patches, change requests, and customizations. Collaborate with senior associates; work is reviewed for accuracy and completeness. Minimum Requirements: Bachelor’s degree in a related field OR High school diploma plus four (4) years of relevant experience. Key Skills & Competencies: Ability to explain technical issues and solutions to non-technical users. Strong written and verbal communication skills. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.