Field Service Technician

Description:\n
\n
\nSummary/Objective\n
\n
\nThe field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner.\n
\n
\nEssential Job Functions:\n
\n
\nEffectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.\n
\nExhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.\n
\nObserves, analyzes, and determines corrective course of action for service and repair of customer equipment.\n
\nPerforms necessary repairs to correct analyzed situations in a professional and productive manner.\n
\nPerforms scheduled maintenance on equipment for contracted customers according to Company policies and procedures.\n
\nFollows safety rules and ensures that hazardous waste is disposed of properly.\n
\nOpens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.\n
\nAccounts for 100% of paid time.\n
\nMaintains part inventory and supplies in van.\n
\nMaintains service van to ensure that it is clean, organized and hazard free inside and out\n
\nEnsures that regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.\n
\nPerforms factory authorized modifications per specifications.\n
\nResponsible for maintaining personal tools required for performing the job effectively and safely.\n
\nResponsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.\n
\nPerforms related duties as assigned or as the situation dictates.\n
\nMust obtain and maintain a DOT Medical Card\n
\n
\nCompetencies:\n
\n
\nThoroughness.\n
\nTechnical Capacity.\n
\nFinancial Management.\n
\nPersonal Effectiveness/Credibility.\n
\n
\nSupervisory Responsibility:\n
\n
\nThis position has no direct supervisory responsibilities.\n
\n
\nTraining Requirements:\n
\n
\nGeneral Safety.\n
\nLock-out Tag-out.\n
\nHAZMAT.\n
\nElectrostatic Discharge Awareness.\n
\nForeign Object Damage Awareness.\n
\nQuality System Awareness.\n
\nRequirements:\n
\n
\nRequired Education and Experience:\n
\n
\nA minimum of a high school diploma/GED and/or one to three years mechanical and electrical, experience in a similar environment or equivalent in college or vocational education.\n
\nExcellent people skills and verbal communication required.\n
\nKnowledge of reading schematics and manuals.\n
\nKnowledge of mechanical and electrical equipment.\n
\nSkilled in providing excellent customer relations by exchanging information with courtesy and consideration.\n
\nAbility to exhibit a professional demeanor, and develop customer relations and superior service.\n
\nAbility to effectively communicate (written and verbal) with all levels of an organization internally and externally.\n
\nAbility to read and interpret schematics and understand necessary service and training manuals.\n
\nAbility to perform arithmetic calculations involving fractions, decimals, and percentages.\n
\nAbility to understand and follow verbal and/or demonstrated instructions.\n
\nAbility to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.\n
\nAbility to safely operate personal hand tools.\n
\nAbility to draw upon available support resources from within the company and recognize when it is appropriate to do such.\n
\nSuch other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.\n
\nMust obtain and maintain a DOT Medical Card\n
\n
\nAdditional Eligibility Qualifications:\n
\n
\nExperience or Certification(s) in one or more of the following PREFERRED but not required:\n
\n
\nGilbarco Dispenser\n
\nGasboy Fleet\n
\nPassport\n
\nVeeder Root\n
\nVerifone\n
\nFuel Master\n
\n
\nInsurability requirement:\n
\n
\nMust possess a valid driver’s license and maintain a good driving record.\n
\nMust obtain and maintain a DOT Medical Card\n
\n
\nWork Authorization/Security Clearance:\n
\n
\nSecurity clearance may be required for this position.\n
\nMust obtain and maintain a DOT Medical Card\n
\n
\nWork Environment:\n
\n
\nWhile performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. The position regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.\n
\n
\nPhysical Demands:\n
\n
\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n
\n
\nThis position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n
\n
\nPersonal Protective Equipment:\n
\n
\nSafety Glasses and hard hats required while performing certain tasks.\n
\n
\nPosition Type/Expected Hours of Work:\n
\n
\nThis is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.\n
\n
\nTravel:\n
\n
\nLocal travel is expected for this position.\n
\nMust obtain and maintain a DOT Medical Card\n
\n
\nGFT is a Drug-Free Workplace, and we proudly encourage military and veteran candidates to apply.\n
\n
\nWe offer fantastic benefits that include comprehensive coverage, 401K Match, Paid holidays and Paid vacation.\n
\n
\nTo ensure every application receives equal attention, all recruiting is managed by our corporate team. Local branches are unable to provide initial application status updates. If your qualifications match our needs, our recruiting team will be happy to reach out to you directly.\n
\n
\nINDHP