Membership Administrator

Are you highly organised, proactive, and confident managing multiple priorities?

We are looking for a Membership Services Administrator to provide essential support to a Technical Field Team and members, ensuring their needs are met.

This role is ideal for someone who enjoys structured administration but also thrives in a customer-facing role. No two days are the same, and you will be at the heart of member support, acting as a key point of contact for both internal teams and external customers.

Key Responsibilities

Administrative & Operational Support

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• Provide comprehensive administrative support to the Technical Field Team and Management.
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• Book, cancel and rearrange appointments for the Technical Field Team.
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• Arrange hotel accommodation as required.
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• Order and manage stationery supplies.
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• Complete and distribute weekly movement schedules.
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• Maintain and update process documents.
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• Monitor and manage the Field Services inbox.
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Customer & Team Support

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• Act as the first point of contact via phone calls and emails.
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• Handle enquiries relating to bookings, payments and authorised refunds.
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• Update and maintain internal databases accurately.
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• Support Member Services with queries, calls and member support.
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Training & Certification Administration

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• Organise booking confirmations.
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• Request and distribute training pins.
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• Prepare and email delegate certificates.
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• Strong administrative and organisational skills.
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• Excellent communication skills, both written and verbal.
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• Ability to manage multiple tasks and prioritise effectively.
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• Confidence in handling customer enquiries.
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• High level of attention to detail.
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• Proficiency in Microsoft Office and database systems.
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• Ability to work independently and as part of a team.
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• Willingness to comply with all reasonable requests as outlined within the contract of employment.
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