BMC Helix Solution Architect

\n BMC Helix Solution Architect\n

12 Months initial contract
\n Paddington, London (Hybrid - 3 days per week onsite)
\n £Negotiable (Inside IR35)

The Opportunity\n

We are seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations.

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Working within a complex enterprise environment, you'll help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services.

Key Responsibilities\n

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• Design and architect BMC Helix solutions aligned to business and service management requirements.
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• Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace and automation solutions.
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• Work closely with infrastructure, cloud, application and business teams to deliver scalable enterprise service management platforms.
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• Drive automation and workflow optimisation to improve service delivery and operational efficiency.
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• Define solution architecture, technical standards, governance and best practices.
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• Support continual improvements across Incident, Problem, Change, Asset and Configuration Management processes in line with ITIL.
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• Provide technical leadership for platform upgrades, migrations and integration projects.
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• Monitor platform performance, troubleshoot complex technical issues and ensure platform stability.
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• Produce architecture documentation, technical designs and operational procedures.
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• Engage with stakeholders throughout the delivery lifecycle to support strategic transformation initiatives.
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• Implement and support security best practices aligned with CIS Controls v8.1.
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Essential Skills\n

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• Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities.
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• Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes.
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• Experience implementing CIS Controls v8.1.
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• Strong understanding of ITIL and enterprise IT Service Management best practices.
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• Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems.
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• Knowledge of automation, orchestration and AI-driven service management.
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• Experience working on large-scale enterprise transformation programmes.
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• Strong troubleshooting and problem-solving skills.
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• Experience with platform upgrades, migrations and performance optimisation.
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• Ability to produce high-quality architecture documentation and technical designs.
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• Excellent communication and stakeholder management skills.
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Desirable Skills\n

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• Understanding of mapping End User Computing (EUC) security capabilities to CIS Controls v8.1.
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• BMC certifications (Helix ITSM, Remedy, Discovery or Digital Workplace).
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• Experience with Azure, AWS or hybrid cloud environments.
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• Scripting and automation experience (Python, PowerShell, REST APIs or orchestration tools).
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• Experience integrating BMC Helix with monitoring, security or DevOps platforms.
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• Familiarity with Agile, DevOps and CI/CD delivery practices.
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• Experience working within large, complex or highly regulated enterprise environments.
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If you're an experienced BMC Helix Solution Architect looking to join a high-profile enterprise transformation programme, this would be a great role for you.

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