Junior IT Support Engineer - London

Junior IT Support Engineer \n

Location: London (On-site)Job Type: Full-Time

About the Role \n

Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business.

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Working as part of a collaborative IT team, you'll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support.

Key Responsibilities \n

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• Provide first and second-line IT support to end users.
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• Respond to and resolve IT incidents and service requests within agreed timescales.
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• Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment.
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• Support Windows 10 and Windows 11 environments.
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• Assist with user account administration and access requests.
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• Provide remote support using remote access tools.
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• Monitor and maintain IT equipment and ensure systems remain reliable.
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• Escalate more complex technical issues to senior engineers where required.
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• Maintain IT asset records and technical documentation.
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• Assist with hardware rollouts, equipment refreshes and IT projects.
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• Follow IT security policies and best practices.
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• Liaise with third-party suppliers and vendors when necessary.
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Skills & Experience \n

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• Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable.
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• Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous.
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• Good knowledge of Windows 10 and Windows 11.
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• Basic Active Directory administration.
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• Experience supporting desktop and laptop hardware.
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• Knowledge of printers and peripheral devices.
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• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity.
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• Strong troubleshooting and problem-solving skills.
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• Excellent communication and customer service skills.
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• Well organised with the ability to prioritise workload.
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• Able to work both independently and as part of a team.
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What's on Offer \n

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• Competitive salary and benefits package.
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• Excellent training and career development opportunities.
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• Exposure to a wide range of technologies.
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• Supportive and collaborative working environment.
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• Long-term career progression within a successful and growing organisation.
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If you're looking to build your IT career with a company that will invest in your development, we'd love to hear from you. Apply today with your latest CV.

Junior IT Support Engineer