Complaints Resolution Officer

Complaints Resolution Officer Permanent £35,000 - £36,000 Northampton, Hybrid

Hamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.

The role will require occasional travel into the office, roughly once a month.

Responsibilities of the Complaints Officer:

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• Manging a caseload of complaints
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• Ensuring thorough and consistent investigations into complaints
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• Providing formal written responses
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• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
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• Collating information and accurately updating systems
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• Recording and following up on complaints
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• Providing analysis and report findings to senior management on complaints and dissatisfaction
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Requirements of the Complaints Officer includes:

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• Experience working within complaints
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• Full driving licence and access to a vehicle
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• Basic DBS check
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To be considered for this exciting role, please contact Connor Lamb - Recruitment Consultant at Hamilton Woods on or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.