Customer Service Advisor

Location: Office-based - Bredbury, Stockport Salary: £26,200 – £28,000 (depending on experience)Hours: Monday - Friday - 37.5 hours

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About the Company

My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.

The Role

We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services.

Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes.

No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key.

Key Responsibilities

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• Deliver excellent customer service
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• Handle both inbound customer quieries, chatbox and email
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• Investigate issues and work with technical teams to find solutions
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• Support operational tasks such as booking jobs and managing calendars
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• Manage multiple tasks and priorities in a fast-paced environment
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• Take full ownership of customer queries from start to finish
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What We're Looking For

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• Previous experience in customer service (inbound or outbound)
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• Strong problem-solving skills and ability to think independently
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• Highly organised with excellent time management
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• Confident communicator able to engage with people at all levels
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• Calm under pressure with strong attention to detail
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• Positive attitude with a willingness to learn and get stuck in
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• Ability to work accurately while maintaining pace
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• A team player who follows processes but can also use initiative
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What You'll Get

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• Salary between £26,200 - £28,500
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• Opportunity to work in a growing company with progression opportunities
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• Exposure to multiple areas of the business (customer service, operations, technical)
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• A supportive, small team environment
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• Room for progression within a growing company
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For further information please contact Amanda at Time Recruitment