Customer Care Advisor

Customer Support Advisor | Warwick | Competitive Salary

We are recruiting on behalf of a well-established international manufacturing business based in Warwick. With a strong reputation for quality and a loyal customer base spanning trade professionals and consumers alike, this is a business that genuinely invests in its people and prides itself on delivering an outstanding customer experience at every touchpoint.

The opportunity

This is a varied and rewarding role sitting at the heart of the customer experience. You will take ownership of an account base, support customers across a wide range of enquiries and play a key part in making sure the customer support team operates as a true centre of excellence.

What the role involves

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• Acting as the first point of contact for inbound product, order and aftersales queries received by phone, email and online
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• Taking full ownership of a defined account base, processing orders accurately and on time and keeping customers informed at every stage
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• Providing technically competent advice on products, including compatibility, specifications and general guidance, and directing customers to the right information
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• Triaging warranty, quality and spares queries, resolving at first contact wherever possible and escalating where appropriate
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• Proactively monitoring orders, identifying issues early and working through solutions before they become problems
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• Supporting customers with delivery queries including missing items, damaged goods and order discrepancies, raising investigations as required
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• Working closely with internal teams and external partners to resolve queries quickly and efficiently
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• Maintaining accurate customer records and contributing to continuous improvement across the team
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What we are looking for

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• Proven experience in a customer service, order processing or account management role
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• Confident and professional communicator across phone, email and online platforms
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• Highly organised with strong attention to detail, particularly around order accuracy and record keeping
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• Comfortable managing multiple queries simultaneously across different systems and platforms
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• A proactive, solutions-focused approach with the customer always at the centre
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• GCSEs or equivalent including English and Maths
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What's on offer

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• Competitive salary with annual pay reviews
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• Monday to Friday with some flexibility on hours
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• 25 days holiday plus bank holidays
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• Hybrid working, one day per week from home
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• Bonus, pension and company share scheme
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• Excellent benefits package and staff rewards portal
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• A genuinely supportive culture with real opportunities to develop
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INDL