Administrator

Juice Cheltenham is delighted to be supporting a fantastic charity in their search for a Temporary Administrator, based in Gloucester. The role will contribute to the efficient administration of membership services, ensuring that a consistently high-quality service and experience is delivered to all members and customers. This role is expected to last 6 months, however this could be extended.

Day to Day

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• Handle enquiries and complaints from members and customers across all channels (e.g., face-to-face, telephone, email), ensuring an excellent service.
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• Process membership applications, renewals and resignations using the CRM database, ensuring accurate records are maintained.
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• Coordinate with the Finance team to ensure payments are processed accurately (including Direct Debit mandates and BACS payments).
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• Process product orders and course bookings; coordinate delivery and dispatch of publications from the warehouse or through external mailing houses.
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• Support the delivery of effective membership recruitment and retention campaigns.
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• Engage with members and audiences, building relationships and understanding, both in-person at events and careers fairs, and by email and telephone
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• Build relationships with other teams to help support development of membership resources.
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• Liaise with external suppliers and consultants as required (e.g., telemarketers)
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What We Would Like To See

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• Experience in a customer services or membership environment.
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• Experience of CRM or other database systems.
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• Experience of office or membership administration, including processing financial records.
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• Excellent IT skills and experience of using MS Office
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• Strong interpersonal and communications skills, confident phone manner.
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• Understanding of the principles of customer care and their importance.
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• Awareness of GDPR and implications for communications and data handling.
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• Experience of working under pressure, and manage competing priorities while meeting strict deadlines.
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• A high level of accuracy and attention to detail.
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If you're interested in finding out more information, we would love to hear from you.

INDT