Customer Operations Executive

Customer Support Executive Esher (Own transport required due to location)

Up to £28,000 per annum DOE

Looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Executive to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What's in it for you?

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• Hybrid working - 2 days from home after 3 month probation
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• Flexible working options
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• 25 days holiday + bank holidays
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Responsibilities

You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:

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• Manage a portfolio of customer accounts daily
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• Process orders and coordinate delivery schedules
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• Work closely with the Sales team to support business growth
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• Track orders and ensure timely, accurate deliveries
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• Build strong, lasting relationships with customers
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• Provide product information and updates on orders/contracts
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• Handle queries and complaints with confidence and care
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• Support internal teams with administrative tasks when needed
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Skills required

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• At least 1 year of office-based customer service experience
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• Strong IT skills - ideally with SAP, Power BI, or advanced Excel
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• Confident using the MS Office suite
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• Excellent communication and relationship-building skills
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• Own transport is essential due to location
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Apply now and take the next step in joining a fantastic team!