Neighbourhood Manager

We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities.Location: LondonContract: TemporaryPay Rate:£30.00 - £31.70 per hour PAYE ~ 300 per day UmbrellaWorking Pattern: HybridReporting to the Head of Housing, you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch.This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement.Key ResponsibilitiesAs Neighbourhood Manager, you will:\n

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• Lead and manage a team delivering high-quality neighbourhood and tenancy management services.
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• Ensure excellent customer service and resident satisfaction across homes.
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• Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement.
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• Manage complex tenancy cases, including enforcement action, legal proceedings and possession cases where required.
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• Ensure compliance with housing legislation, council policies and the Regulator of Social Housing Consumer Standards.
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• Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary.
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• Lead estate inspections, identify environmental improvements and work with internal teams to resolve issues.
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• Manage voids, tenancy sign-ups and allocations to minimise turnaround times.
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• Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales.
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• Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations.
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• Produce performance reports and provide updates to senior management.
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• Support service transformation and continuous improvementinitiatives across the Housing Service.
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Essential Experience\n

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• Experience managing neighbourhood or housing management services within a Local Authority or Housing Association.
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• Strong knowledge of tenancy management, neighbourhood management and housing legislation.
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• Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues.
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• Proven experience leading, motivating and developing high-performing teams.
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• Strong understanding of estate management and resident engagement.
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• Experience managing complaints and improving customer satisfaction.
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• Ability to interpret housing legislation and ensure regulatory compliance.
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• Excellent communication, negotiation and stakeholder management skills.
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• Strong report writing, analytical and organisational skills.
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• Experience working within a performance-driven environment.
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Key Skills\n

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• Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management
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Qualifications\n

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• Degree or equivalent professional experience.
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• Level 4 Housing Qualification (or willingness to work towards one) is desirable.
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Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough.If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!