Traffic Planning Operator

Traffic Planning Operator An exciting Traffic Planning Operator role with a friendly, well-established transport business in Manchester. This is a varied, hands-on role for someone with a background in transport who's confident dealing with drivers, comfortable helping plan routes, and happy getting stuck into administration alongside the operational side of the business. My client has built a genuinely friendly, close-knit office, and you'll be a key part of keeping day-to-day operations running smoothly. The role You'll be working closely with drivers and the wider team, monitoring on-time deliveries, keeping customers updated, and supporting with compliance and administration. Full training is given on their in-house systems, so what matters most is transport experience and a genuinely organised approach. * Inputting customer jobs onto the TOPS system (full training given) * Monitoring on-time deliveries and communicating any delays or issues to customers * Notifying Port Agents and Shipping Lines of export and empty (M/T) loads due at port * Ensuring loads are booked correctly with the ports * Assisting with planning routes for drivers as and when needed * Responding to customer requests for PODs and interchange documentation * Investigating detention issues and reporting findings to the Depot Manager * Checking fuel receipts against the FMS system and investigating discrepancies * Supporting the Fleet Manager with fleet and compliance administration * Downloading driver and vehicle tachograph data and uploading to Smart Analysis * Completing driver attendance records and Working Time Directive (WTD) data * Maintaining driver holiday records and processing driver timesheets * Checking supplier invoices against purchase order numbers What they're looking for * A background in transport, confident dealing with drivers and helping plan routes * Excellent organisational and administrative skills with strong attention to detail * Good communication and customer service skills * Able to prioritise workload and meet deadlines * Strong problem-solving and decision-making ability * A team player with a proactive, ownership-taking approach * Professional, polite, and comfortable building relationships with colleagues and customers * Flexible on hours when the role demands it On offer * £30,000 - £35,000 depending on experience and background * Monday to Friday, 8am - 5pm (some flexibility required due to the nature of the role) If this sounds like your kind of role, I'd love to hear from you