Customer Service Coordinator

Customer Services Coordinator / Up to £30,000 / Maidstone / Fully in office Overview: A leading organisation in their manufacturing space are currently seeking a Customer Services Coordinator to join their team to manage the overall customer operations and sales progression processes including managing the team. This is an excellent opportunity to grow your customer services experience with a great organisation. Role & Responsibilities: Process customer orders Liaise with customers and deliver them excellent service by phone, email and live chat Listen and revolved complaints in a timely and professional manner Update customer and order information on CRM system Upsell new products to existing customers Work closely with other departments to solve customer issues and improve customer service Essential Skills & Experience: 5+ years of experience in customer service positions Experience using a CRM system An excellent communicator Hard-working and ambitious A passion for delivering excellent customer service Package: Up to £30,000 basic salary 25 days + Bank holiday Employee longevity benefits Private dental insurance Private medical insurance Sick pay Company pension Customer Services Coordinator / Up to £30,000 / Maidstone / Fully in office