Head of Property

Your new companyHays are delighted to be partnered with a local housing association in the West Midlands in recruiting a Head of Property. This is a rare opportunity to join a respected social housing provider at a pivotal stage in its journey. With a strong commitment to delivering high-quality homes, excellent customer outcomes and sustainable communities, the organisation is investing in its housing stock, building safety programme and long-term asset strategy to ensure residents receive the very best service.As part of an ambitious senior leadership team, you will play a critical role in shaping the future of property services, influencing strategic investment decisions and driving a culture where safety, compliance and resident satisfaction are at the heart of everything delivered.

Your new roleAs Head of Property, you will provide strategic leadership across property compliance, asset management, repairs, maintenance and planned investment programmes. Working as a key part of the senior leadership team, you will be responsible for ensuring homes remain safe, compliant, well-maintained and fit for the future. This role offers a unique blend of strategic influence and operational leadership, requiring an individual who can develop long-term investment plans while ensuring excellent day-to-day service delivery and value for money.Key responsibilities will include:

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• Leading the delivery of the organisation's housing strategy and long-term asset management objectives.
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• Providing senior oversight of building safety and statutory compliance, including fire, gas, electrical, asbestos, water hygiene, lift safety and health and safety requirements.
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• Driving high-performing responsive repairs, planned maintenance and voids services, with a focus on quality, efficiency and resident satisfaction.
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• Using stock condition data, resident insight, performance metrics and financial information to inform investment decisions and improve service delivery.
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• Leading and developing a multidisciplinary team across compliance, property operations and asset management functions.
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• Managing significant budgets, contractor performance, KPIs, risk management frameworks and board-level assurance reporting.
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• Leading the delivery of retrofit, decarbonisation and capital investment programmes, ensuring compliance with PAS 2035 and funding requirements.
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• Supporting organisational strategy through informed decision-making, robust governance and a resident-first approach.
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This position offers hybrid working flexibility but will also require regular office presence.What you'll need to succeedTo be successful in this Head of Property position, you will bring substantial senior-level experience within social housing property services and a proven ability to lead high-performing teams through change and continuous improvement. Applicants who have senior level experience and may feel ready for a step-up into a Head of-level post are encouraged to apply, as this could be an exciting opportunity for the right profile of individual.You will ideally possess:

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• Significant experience across housing repairs, maintenance, compliance, building safety and asset management within a social housing environment.
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• Building on the above, you will possess strong strategic asset management experience, and be comfortable in interpreting and presenting data to board and senior leadership level.
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• Strong knowledge of housing regulations, building safety, health and safety legislation and the Building Safety Act 2022.
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• Experience overseeing large-scale capital investment programmes, stock improvement works and asset performance strategies.
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• A track record of delivering retrofit and carbon reduction programmes, including compliance with PAS 2035 requirements.
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• Strong financial management skills, including responsibility for annual investment budgets and value-for-money delivery.
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• The ability to use business intelligence, resident feedback and performance data to drive service transformation and operational excellence.
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• Excellent stakeholder engagement, influencing and board-reporting capabilities, including providing and presenting assurance reporting to board level.
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• A degree-level qualification, or equivalent experience, alongside a relevant property, construction, housing or asset management qualification.
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• CIH Level 5 qualification, or a willingness to work towards achieving it.
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Most importantly, you will be an inspirational leader with a strong resident focus, commercial awareness and a commitment to delivering safe, compliant and high-quality homes. As well as your operational remit you will be expected to contribute across other senior departments.What you'll get in returnIn return, you will have the opportunity to influence organisational strategy and make a lasting impact on residents, communities and property services delivery. Alongside a competitive salary of £75,000 per annum, benefits include:

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• Flexible pension scheme with up to 7% employer contribution.
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• Enhanced sick pay, maternity pay and paternity pay.
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• Hybrid working arrangements.
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• 28 days' annual leave including bank holidays, plus an additional day at Christmas.
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• Holiday buy/sell scheme.
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• Wellbeing initiatives and employee support programmes.
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• Additional attendance-related leave entitlement and a dedicated parking space at Head Office.
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What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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