Customer Services (School Hours)

£12.85 per hour

Are you looking for a role that fits around the school run and family life?

Tate Recruitment is seeking friendly, professional Customer Service Advisors to join a busy and supportive customer experience team in Milton Keynes. With school-friendly hours, a welcoming team environment and a clear pathway to a permanent role, this is an excellent opportunity for parents returning to work or anyone seeking a better work-life balance.

9:00am - 3:00pm

Working either:

\n
• Tuesday to Saturday, or
\n
• Sunday to Thursday
\n

£12.85 per hour

Monday 7th September

Successful candidates must be available to attend a two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Please note: Full attendance during training is essential, and no holidays can be taken during the first six weeks of employment.

As a Customer Service Advisor, you'll be the first point of contact for customers from around the world, providing support via phone, email and live chat.

Your responsibilities will include:

\n
• Handling inbound customer enquiries
\n
• Assisting customers with placing orders
\n
• Providing updates on existing orders
\n
• Advising on promotions, offers and discounts
\n
• Responding to questions regarding deliveries, returns and cancellations
\n
• Resolving complaints and queries professionally and efficiently
\n
• Delivering a positive customer experience every time
\n

We're looking for candidates who:

\n
• Have previous customer service experience
\n
• Enjoy helping people and solving problems
\n
• Are confident communicators with a friendly telephone manner
\n
• Have good written communication and IT skills
\n
• Thrive in a fast-paced environment
\n
• Can commit to the training period and chosen shift pattern
\n

School-friendly working hours

Be home for evenings and family time

Consistent shift patterns to help with childcare arrangements

Weekly pay during the temporary period

Supportive team environment

Opportunity to secure a permanent position with future hybrid working options

You'll initially join through Tate Recruitment on a weekly-paid timesheet basis for approximately three months. Upon successful completion, you'll transfer directly to the client as a permanent employee with no additional probation period.

\n
• Hybrid working opportunities (following probation)
\n
• Overtime opportunities
\n
• Monthly bonus scheme
\n
• 28 days holiday including Bank Holidays, increasing with service
\n
• Employee reward vouchers
\n
• 50% staff discount
\n
• Cycle to Work Scheme
\n
• Discounted gym membership
\n
• Health Shield Cash Plan
\n
• Life Assurance
\n
• Modern breakout areas with pool tables and table tennis
\n
• Free tea and coffee
\n

If you're looking for a customer service role that offers flexibility, stability and genuine long-term career prospects, we'd love to hear from you.

Apply now with your CV and a member of the Tate Recruitment team will be in touch to discuss the opportunity.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.