Front of House Manager

GUEST RELATIONS & EVENTS MANAGER
ABINGDON
UP TO £35,000 + EXCELLENT BENEFITS + EVENTS + LONG-TERM CAREER

THE OPPORTUNITY:

Are you a Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or Duty Manager looking to transfer your hospitality experience into a unique client-facing career?

We're recruiting for a highly respected specialist business that has become one of the world's leading names in Aviation and Military Fine Art. Working with collectors across the UK and internationally, the company also attends prestigious airshows, exhibitions and military events.

This is not a traditional sales position, and previous sales experience is not required. The company is looking for someone from a hotel or hospitality background who understands exceptional service, builds relationships naturally and can manage the complete client journey.

You'll join a friendly team of 14 people in a stable, long-established business where many employees have built successful careers.

THE ROLE:

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  Build relationships with new and existing collectors

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  Provide a polished, highly personal client experience

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  Understand clients' requirements and recommend suitable artwork

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  Manage enquiries and orders from the first conversation through to delivery

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  Coordinate worldwide shipping for high-value artwork

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  Keep clients updated and provide excellent after-sales service

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  Represent the company at prestigious airshows and exhibitions

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  Develop relationships with VIP clients, artists and military organisations

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  Support gallery events and generate new client relationships

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  Maintain accurate customer and order information

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  Travel to a small number of UK events each year using company vehicles

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THE PERSON:

This role would suit someone currently working as a:

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  Front of House Manager

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  Reservations Manager

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  Hotel Manager

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  Guest Relations Manager

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  Front Office Manager

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  Hotel Duty Manager

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  Reception Manager

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  Assistant Hotel Manager

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  Guest Services Manager

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  Head Receptionist

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  Hotel Receptionist

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  Hospitality Manager

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  Events Manager or Events Coordinator

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  Restaurant Manager

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You'll need:

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  Experience within a hotel, hospitality or premium customer-service environment

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  Excellent communication and relationship-building skills

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  A professional, confident and well-presented approach

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  Strong organisation and attention to detail

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  The ability to manage several clients, orders and priorities

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  A proactive approach to resolving customer queries

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  Confidence speaking with VIP and international clients

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  Flexibility to attend occasional weekend events planned well in advance

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  A full UK driving licence

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No previous experience in sales, fine art or aviation is required. Full training will be provided.

THE BENEFITS:

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  Salary up to £35,000

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  More sociable working pattern than many hotel and hospitality roles

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  Long-term career opportunity

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  Friendly and supportive team

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  Excellent training and ongoing support

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  Prestigious aviation and military events

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  Company vehicle for business travel

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  Varied role combining client service, events and relationship management

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  Stable business with an excellent reputation and loyal international customer base

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If you're an experienced Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or hospitality professional looking for a new career direction, apply today.

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