Dynamics 365 CE Support Consultant

Dynamics 365 CE Support ConsultantMicrosoft Gold PartnerLocation: Fully remote (UK-based) | Type: Permanent, full-time | Salary: Competitive, dependent on experienceAbout Our ClientOur client is a Microsoft Gold Partner delivering Dynamics 365 and Power Platform solutions to clients across the UK. They help organisations get the most out of their Microsoft investment, from initial implementation through to ongoing managed support. As they continue to grow our Customer Engagement (CE) practice, we're looking for an experienced support consultant to join the team.The roleWe're hiring a Senior D365 CE Support Consultant to provide day-to-day and escalated support across our client base's Dynamics 365 Customer Engagement, Power Platform and Power Automate implementations. You'll work within our managed services team, resolving incidents, fielding change requests, and helping clients get more value from their existing D365 CE environment. This is a fully remote role open to candidates based anywhere in the UK.Key responsibilitiesAct as a senior point of escalation for D365 CE support tickets, diagnosing and resolving functional and configuration issuesBuild, maintain and troubleshoot Power Automate flows and Power Platform components (Power Apps, Dataverse) supporting client D365 CE solutionsManage and prioritise a shared support queue, meeting agreed SLAs and communicating clearly with clients throughoutCarry out configuration changes, minor customisations and small enhancements within D365 CE (forms, views, workflows, business rules, security roles)Investigate root causes of recurring issues and recommend proactive fixes or platform improvementsSupport data imports, exports and integrity checks within Dynamics 365 CEMentor and provide technical guidance to junior support consultantsLiaise with Microsoft support and third-party ISV vendors where required to resolve platform-level issuesContribute to support documentation, knowledge base articles and internal process improvementOccasionally support small change/project work alongside the consulting teamEssential skills and experienceProven hands-on experience supporting Dynamics 365 Customer Engagement (Sales, Customer Service and/or Field Service modules)Strong working knowledge of the Power Platform, including Power Automate (cloud flows) and Power AppsConfident with D365 CE configuration: forms, views, business process flows, workflows, business rules, security rolesExperience working in a support or managed services environment, including ticket/SLA-driven ways of workingComfortable troubleshooting integration and data issues across D365 CE and connected systemsExcellent client-facing communication skills, able to explain technical issues to non-technical stakeholdersBased in the UK, eligible to work in the UK without sponsorshipDesirable skillsMicrosoft certifications in Dynamics 365 CE and/or Power Platform (e.g. MB-210, MB-230, PL-200)Experience with Power BI for reporting against D365 CE dataFamiliarity with Azure DevOps or similar for ticket tracking and release managementExposure to plugin/C# customisation or Dataverse API integrationsPrior experience working for a Microsoft Partner or in a consultancy environmentWhat's on offerFully remote working, with occasional travel for team or client daysFunded certifications and ongoing professional developmentClear progression path into consulting, solution architecture or team leadershipCompany pension, private healthcare and staTPBN1_UKTJ