Assistant Store Manager

About The RoleAssistant Store ManagerLocation: Byfleet (KT14 7JZ)Salary & Benefits£29,820 per year + quarterly bonus + excellent benefitsJoin a supportive team where your contribution is recognised and rewarded.What you'll receive: Competitive annual salaryQuarterly team bonus (typically averaging 1012% )Annual salary reviewsGenerous pension schemeSharesave schemeFree on-site parkingLong-service reward vouchers28 days' holiday, increasing with serviceAn extra day off for your birthdayEnhanced parental and adoption leave packagesDiscounted gym membershipsPaid volunteering day each yearRegular social events and team activitiesWork-Life BalanceWe understand that having time for life outside work matters.Working pattern: 40 hours per weekAny 5 days from 7Fair and advanced rota planningYou won't be expected to work every weekendPredictable schedules to help you plan personal commitmentsShift times:Weekdays 8:15am 4:45pm, or9:15am 5:45pmSaturday 8:45am 5:45pmSunday 9:45am 4:15pmTraining & Career DevelopmentNo storage industry experience? No problem.From your first day, you'll receive: A comprehensive induction programmeOngoing coaching and mentoringSupport from a dedicated Learning & Development specialistAccess to e-learning and classroom-based trainingClear career progression opportunitiesGuidance from an experienced management teamWhether you're looking to build new skills or develop a long-term career, we'll support your growth.About the RoleThis is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You`ll be working closely with the Store Manager to help drive success of store performance and your teams development.This is not a warehouse role. Click the below links to find out more.Working at Big Yellow Self Storage: a job like no otherYou'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.Key responsibilities: Leading from the front with your teamEncourage a positive and flexible approach to daily management of the store/teamManaging, recognising and rewarding your team whilst maximising the performance of your storeIdentify the potential of your team to ensure a strong pipeline of talentOwnership of store financial contribution in order to drive sales and control costsProviding friendly, professional customer service in person, by phone and emailUnderstanding customer requirements and recommending suitable storage solutionsBuilding positive relationships with customers and your teamSupporting the day-to-day running of the storeWorking closely with colleagues to create a positive team environmentTake responsibility for all aspects of store operations in the Store Managers absencePhysical requirements:Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.About YouWe're looking for someone who: Is proactive, takes initiative and enjoys working closely with others to deliver strong resultsEnjoys helping people and providing excellent customer serviceIs confident communicating face-to-face, over the phone and by emailLikes working as part of a teamCan stay organised and manage multiple tasksHas a positive, can-do attitudeIs comfortable using computer systemsTakes pride in maintaining high standardsCould This Be the Right Role for You?Ask yourself: Do you enjoy talking to customers and finding solutions to their needs?Are you looking for a role with predictable hours and genuine work-life balance?Would you like clear opportunities for training and career progression?Do you enjoy working in a supportive team environment?Are you motivated by bonuses and rewards for success?Do you want a role that combines customer service with variety and responsibility?If so, we'd love to hear from you.Want to find out more about working at Big Yellow? Click the link below to explore our frequently asked questions, including what you can expect during the recruitment process.FAQs :: Big Yellow GroupAbout The OrganisationWe believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.TPBN1_UKTJ