Triage and Early Interventions Officer

We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join our Operations team in Dyfed Powys, working 37.5 hours a week.Do you want to make a difference every day? Do you want to contribute change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?If yes, then we'd love to hear from you.What we offerAt Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:Flexible Working Options : Including hybrid working.Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.Birthday Leave : An extra day off for your birthday.Pension Plan : 5% employer contribution.Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments.Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts.Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance.Wellbeing Support : Employee assistance programme and wellbeing support.Inclusive Networks : Access to EDI networks and colleague cafes.Sustainable Travel : Cycle to work scheme and season ticket loans.Career Development : Ongoing training and support with opportunities for career progression.About the RoleAs a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for victims of crime referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each service user receives tailored support that meets their individual needs. The role may require some minimal travel across Dyfed Powys.As a Triage & Early Interventions Officer you will:Conduct comprehensive impact & risk assessmentsProvide tailored responses to clients' needs including information about their rights and the services available to them.Take incoming calls and deliver supportMaintain accurate & confidential case management records.Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.About YouIdeally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.You will need:Strong written & verbal communication skills.Good time management skills.Competent IT skills, able to use generic systems.To work effectively both as part of a team & independentlyTo develop & maintain partnerships with external organisations.The ability to undertake impact & risk assessments.Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviourEffective verbal and written communication skillsExperience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).Ability to balance competing needs and prioritiesAbility to work independently and as part of a teamExperience of building effective working relationships across internal and external stakeholdersPersonal resilience to manage exposure to highly emotional or sensitive demands of the roleAbility to use generic IT applications competently.Please note that as this post requires police vetting, you must have lived in the UK for a minimum of three years prior to application.Please see attached Job Description and Person Specification for further details.About UsVictim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.How to applyTo apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.TPBN1_UKTJ