Head of Service Delivery & Strategic Partnerships

Head of Service Delivery & Strategic PartnershipsHertfordshire (Hybrid)£85,000 + Full PackageOur client is a highly respected specialist contractor delivering electrical compliance, life safety, security and installation services across London and the South East. With a strong reputation for quality, reliability and customer service, they support a diverse portfolio of housing providers, managing agents, commercial clients and construction partners. As part of their continued growth, they are seeking an experienced operational leader to oversee a substantial client portfolio, drive service excellence and strengthen key strategic partnerships. The Opportunity This senior leadership position carries responsibility for the delivery, commercial performance and governance of a diverse portfolio generating approximately £5m-£10m annual turnover. Working alongside fellow operational leaders and reporting directly to the executive team, the successful candidate will oversee multiple service disciplines including:\n

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• Electrical compliance and testing
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• Fire and life safety systems
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• Security solutions
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• Planned and minor project works
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The role combines operational leadership, financial accountability, customer relationship management and team development, ensuring outstanding service delivery across a broad client base.Key Responsibilities Operational Leadership\n

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• Take ownership of the successful delivery of maintenance, compliance and project services across a multi-client portfolio.
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• Ensure all contracts are delivered safely, efficiently and in accordance with agreed service standards.
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• Provide leadership across operational teams, driving consistency, accountability and continuous improvement.
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• Oversee resource allocation to ensure effective deployment of engineers, supervisors and support teams.
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• Balance planned programmes, reactive works and project activity to maximise productivity and client satisfaction.
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Client & Partnership Management\n

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• Act as the executive sponsor for key strategic customer accounts.
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• Build and maintain strong relationships with senior client stakeholders.
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• Lead regular performance reviews and strategic meetings.
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• Identify opportunities to enhance service delivery and expand existing partnerships.
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• Support customer retention initiatives and long-term contract sustainability.
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Commercial & Financial Performance\n

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• Assume full accountability for portfolio profitability and financial results.
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• Develop annual budgets and support long-term business planning.
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• Monitor revenue, margin performance, forecasting accuracy and cash conversion.
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• Review contract performance and implement corrective actions where required.
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• Ensure projects are commercially managed through planning, delivery and close-out stages.
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Team Leadership\n

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• Lead and mentor Contract Managers and operational support teams.
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• Foster a positive, performance-focused culture aligned with company values.
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• Support succession planning and employee development initiatives.
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• Drive engagement, accountability and high professional standards across all levels.
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• Conduct regular performance reviews and ensure clear development pathways are maintained.
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Compliance, Quality & Governance\n

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• Ensure compliance with all relevant legislation, regulations and industry standards.
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• Maintain robust health, safety and quality management processes.
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• Oversee risk assessments, method statements and operational controls.
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• Monitor subcontractor performance and ensure contractual obligations are met.
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• Lead investigations, corrective actions and compliance reviews where necessary.
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Business Growth & Contract Mobilisation\n

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• Collaborate with business development teams on new opportunities, renewals and framework submissions.
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• Provide operational input into pricing, resourcing and mobilisation strategies.
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• Support smooth onboarding of new contracts and service transitions.
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• Identify efficiencies and innovation opportunities that enhance client outcomes and profitability.
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Reporting & Stakeholder Communication\n

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• Provide regular operational and financial updates to senior leadership.
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• Present performance against KPIs, budget targets and strategic objectives.
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• Maintain visibility of risks, opportunities and improvement initiatives.
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• Contribute to wider business planning and operational strategy.
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Experience & Qualifications Essential\n

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• Significant experience leading multi-service technical or compliance contracts.
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• Proven track record managing large customer portfolios with direct responsibility for relationship management.
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• Demonstrable experience overseeing operational budgets and profit-and-loss performance exceeding £5m annually.
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• Strong understanding of service delivery within housing, property services, facilities management or related sectors.
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• Experience managing large operational teams including managers, supervisors, administration staff and field-based engineers.
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• Excellent stakeholder engagement and communication skills.
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• Strong commercial awareness with a results-driven approach.
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Desirable\n

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• Knowledge of electrical compliance, fire safety systems, security installations or building services environments.
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• Experience working with housing associations, local authorities or large residential property portfolios.
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• Understanding of construction and contractor management requirements.
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• Formal health and safety qualifications such as SMSTS, IOSH or NEBOSH.
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• Experience leading contract mobilisations and managing specialist subcontractor networks.
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• Established industry relationships within London and the South East.
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If you are interested in this role, have any questions, or wish to apply then please send us a copy of your CV Rob Utilise Recruitment