Housing Officer

We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Officer to take over the position from a long term staff member who is soon to retire.

Housing Officer

Haywards Heath with parking available for all staff on site

Full time permanent role - Monday - Thursday 0800-1600 and Friday 0800-1530. Office and site based role.

Salary £45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown!

This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility.

The role - Housing Officer

An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice.

This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact.

Company will pay for level 4 housing management qualification if not already held.

Key duties and responsibilities

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• Manage the day-to-day operations of the Housing Department.
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• Lead on housing applications, assessments, allocations and lettings processes.
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• Prepare and present applications at Lettings & Allocation Committee meetings.
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• Conduct tenancy audits and annual resident visits.
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• Visit new tenants and transfer applicants following tenancy commencement.
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• Provide advice and support to residents, resolving tenancy-related queries and issues.
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• Manage rent arrears and oversee arrears recovery procedures.
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• Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement.
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• Prepare documentation for any court proceedings and attend court hearings where required.
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• Work closely with support agencies and external stakeholders to support residents.
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• Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes.
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• Maintain accurate housing management records, databases and reporting systems.
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• Complete statutory and regulatory returns
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• Administer annual rent reviews and resident communications.
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• Support wider operational and administrative activities across the organisation
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Experience, skills and competencies required:

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• Previous experience within a Housing Association, Registered Provider or social housing environment.
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• Strong knowledge of tenancy management, allocations, rent arrears and ASB management.
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• Experience dealing with vulnerable residents and external support organisations.
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• Good understanding of housing legislation and regulatory requirements.
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• Experience preparing reports and attending formal meetings.
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• Excellent communication and relationship-building skills.
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• Competent IT skills
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• The confidence to work autonomously and take ownership of a broad housing remit.
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For more information regarding this excellent Housing Officer opportunity, please apply now! Short-listing will take place soon - don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job