Matchday Supporter Services Assistant

Role: Matchday Supporter Services Assistant

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Salary: £13.50 per hour

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Hours: To work all home games for the 2026/27 season

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Location: American Express Stadium, Brighton, BN1 9BL

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Contract Type: Worker Agreement

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Deadline Day: 18th August 2026

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About Brighton & Hove Albion FC

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We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

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Join our award-winning customer service team for the 2026/27 season!

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Come and be a part of the team that delivers exceptional customer service to our fans on match days. You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths.

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We are looking for candidates who can work all 19 home Premier League home games, including any additional cup games. Due to the nature of the role, you may miss the start of the match – please be aware of this if you are currently a season ticket holder.

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Your customer service background

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Do you thrive in a fast-paced customer service environment? Are you passionate about delivering outstanding support to our fans? The we want to hear from you! Our ideal candidate will have experience working in a customer service or sales environment. You will thrive in this role is you can work calmly under pressure, and have good problem-solving skills.

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Our values are essential to our success

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Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

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- Treat People Well

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- Exceed Expectations

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- Aim High. Never Give Up

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- Act with Integrity

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- Make it Special

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- Be Fan Focused

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Our commitment to EDI

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We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.

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Safeguarding is part of everything we do

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We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

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This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.