Customer Service Executive

Customer Service ExecutiveOffice-Based | Full-TimeLocation: Coalville We are recruiting on behalf of a well-established and growing business seeking a proactive and customer-focused Customer Service Executive to join their friendly office-based team. Working within a small, supportive customer service department, you will play a key role in delivering exceptional customer service, processing orders, handling enquiries, and providing administrative support to the wider sales team.Key Responsibilities\n

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• Act as the friendly and professional first point of contact for customers.
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• Answer incoming calls, providing information, processing orders, resolving queries, and directing calls where required.
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• Accurately process customer orders within the ERP system.
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• Manage a shared inbox, ensuring customer emails are responded to within agreed service levels.
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• Handle returns, credits, and associated administration.
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• Resolve transport and delivery-related customer enquiries, providing effective solutions.
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• Prepare accurate quotations for customers.
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• Respond to inbound sales enquiries in a timely and professional manner.
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• Identify opportunities to cross-sell and up-sell products and services where appropriate.
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• Produce and maintain KPI reports.
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• Prioritise and manage your own workload while supporting colleagues as needed.
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• Provide administrative support to Sales Coordinators, Internal Sales Representatives, and Regional Sales Managers.
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• Respond to customer enquiries via live web chat.
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What We're Looking For\n

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• Excellent communication and customer service skills.
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• A positive, can-do attitude with a genuine desire to help customers.
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• Strong organisational skills and attention to detail.
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• Ability to manage multiple tasks and work effectively under pressure.
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• Confident using computer systems and working with order processing software/ERP systems.
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• Team player with a proactive approach to supporting colleagues.
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• Previous experience in a customer service, sales support, or administrative role would be advantageous.
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What's on Offer\n

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• Comprehensive training and ongoing development.
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• The opportunity to join a close-knit and supportive team environment.
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• A positive company culture built around teamwork, customer excellence, and continuous improvement.
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• A fast-paced, forward-thinking working environment where your contribution is valued.
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• Long-term career opportunities within a growing business.
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