Motor Claims Handler - Repair Management

Motor Claims Handler - Repair Management

About MPL Claims Management

At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.

We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

Your exciting opportunity

As a Claims Handler in the DMU team you will be organised and methodical. You will be tasked with organising vehicle repairs and hire vehicles for policyholders and third parties following a road traffic accident.

Key Responsibilities

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• Work with various stakeholders such as policyholders, insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of the claimant's claim.
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• Take responsibility for a caseload of claims, organising the relevant services for each claim, updating the customer every step of the journey.
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• Manage costs and expectations from clients and customers around hire, repair timescales and total loss claims.
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• Organise invoices received from the repair and hire providers, ensuring they are accurate and submitting for payment/approval.
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• Inbox management, responding to enquiries from cover holders, clients, and brokers.
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• Work as part of a team to ensure that the customer is kept informed every step of the way.
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What we are looking for:

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• Experience in motor claims handling, insurance, or vehicle repair coordination desired.
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• Experience handling high-volume calls is essential.
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• Strong organisational and time-management skills, with the ability to manage multiple cases simultaneously.
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• Excellent communication and interpersonal skills, both written and verbal.
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• A proactive and problem-solving mindset with strong attention to detail.
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• Competence in using MS Office and claims management systems.
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• A commitment to delivering outstanding customer service.
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Requirements:

Full-time, Permanent, 35 hours a week.

Office-based, Colchester CO1 1TG