Parts Advisor

Parts Advisor

The Opportunity

An established automotive retailer is seeking a Parts Advisor to join its busy dealership team in Exeter. This is an excellent opportunity for an organised and customer-focused individual with parts experience or a strong technical background to develop their career within a successful and professional aftersales operation.

The Role

As a Parts Advisor, you will be responsible for supporting customers and internal departments with their vehicle parts requirements. You will play a key role in the efficient running of the parts department, ensuring accurate stock management, excellent customer service, and timely parts distribution.

Key Responsibilities

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• Deliver a professional and courteous service when handling customer enquiries.
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• Promote products and services while adhering to company procedures and pricing policies.
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• Accurately order, receive, check, and store vehicle parts.
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• Investigate and report stock discrepancies or damaged items.
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• Process warranty and exchange parts returns, ensuring all required documentation is completed correctly.
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• Prepare and return chargeable items in line with manufacturer and company guidelines.
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• Pack and dispatch parts safely to customers and business partners.
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• Build and maintain positive working relationships with both internal departments and external customers.
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• Keep customer and prospect records up to date.
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About You

The successful candidate will demonstrate:

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• Strong organisation and time management skills.
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• The ability to work to deadlines and prioritise effectively.
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• Excellent attention to detail and accuracy.
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• A technical qualification or previous experience working with vehicle parts.
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• Strong interpersonal and communication skills.
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• The ability to build and maintain customer relationships.
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• Good IT skills and confidence using computer-based systems.
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Working Hours

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• Monday to Friday
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• 08:30am - 6:00pm
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• 1-hour lunch break
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Benefits

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• Competitive salary with bonus potential.
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• Full training and ongoing development opportunities.
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• Generous holiday allowance, including bank holidays.
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• Additional holiday entitlement linked to length of service.
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• Birthday leave.
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• Pension scheme.
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• Life assurance cover.
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• Employee assistance programme.
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• Staff discounts on servicing, parts, and related products.
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• Employee referral incentives.
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• Career progression opportunities within a growing automotive business.
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• Additional role-specific benefits.
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