Client Advisor

Looking for a role where your communication skills can make a real difference? Join a fast-growing business that supports people and their families through later life.

About the Company

Our client is a rapidly growing business with an ambitious goal of becoming the UK's leading provider of later-life support services. They specialise in guiding individuals through the allowance claims process, delivering expert support from initial enquiry through to successful claim completion. As the business continues to grow, they're looking for talented individuals who want to grow with them.

About the Role

As a Client Advisor, you'll be the first point of contact for customers, helping them understand their options while delivering a positive and supportive experience. You'll work in a high-volume telephone environment, speaking with prospective and existing customers, booking appointments and helping drive the customer journey forward.

Benefits

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• Salary £25,000 to £30,000 per annum
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• Monday (9-6) Tuesday-Friday (9-5)
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• Structured onboarding programme
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• Ongoing training and coaching
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• Regular 1:1 support and development
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• Clear career progression opportunities
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• Growing business with genuine long-term prospects
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• Supportive and ambitious team culture
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Key Responsibilities

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• Managing a high volume of inbound and outbound customer calls
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• Understanding customer circumstances and qualifying enquiries
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• Explaining services clearly and professionally
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• Booking appointments for the Claims Team
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• Following up previous enquiries and leads
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• Building rapport and trust with customers
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• Maintaining accurate CRM records
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• Working towards daily and weekly performance targets
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• Managing your workload effectively and proactively
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Essential Skills & Experience

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• Previous experience in a telephone-based role
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• Excellent communication and interpersonal skills
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• Strong customer service focus
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• Ability to build rapport quickly
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• Organised with strong attention to detail
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• Comfortable working towards targets
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• Positive, resilient and self-motivated approach
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Desirable Skills & Experience

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• Experience within a customer service, sales or advisory environment
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• Experience using CRM systems
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• Ability to handle sensitive conversations with empathy and professionalism
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• Experience working in a fast-paced, target-driven environment
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Tell us about your experience in a telephone-based customer service, sales or advisory role.

How do you build rapport and trust with customers over the phone?