Customer Service Advisor

As a Customer Service Advisor in Oldham, you'll be the first point of contact for customer enquiries, helping to resolve issues and provide support in a professional and efficient manner.

Client Details

A leading manufacturing based in Oldham.

Description

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• Handle incoming customer queries via phone, email, and other communication channels.
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• Provide accurate information and guidance to customers regarding services.
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• Work collaboratively with other departments to resolve customer issues promptly.
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• Maintain detailed and accurate records of customer interactions using internal systems.
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• Identify and escalate complex issues to the appropriate team or manager.
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Profile

A successful Customer Service Advisor should have:

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• Previous experience in a customer service role, ideally within a similar environment.
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• Strong communication skills, both written and verbal.
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• Proficiency in using customer relationship management (CRM) systems or similar tools.
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• A proactive approach to problem-solving and attention to detail.
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• The ability to manage time effectively in a busy setting.
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• A commitment to delivering excellent customer service.
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• Can work rotational shifts patterns across Mon - Fri.
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We will be conducting interviews throughout August, with a planned start date in early September. Due to business requirements, we are only able to consider candidates who can start during September.

Job Offer

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• Competitive hourly rate & weekly pay.
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• Free parking on-site.
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• Temp to perm opportunity.
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• No weekend working.
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• Excellent career progression.
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