Administrator

Administration Assistant

Location: Alderley Edge

Job Type: Full-Time, Permanent

Hours: Monday to Friday, 8:30am - 5:00pm

Salary: Competitive DOE

Time Recruitment, a preferred recruitment partner, is delighted to be recruiting for an Administration Assistant on behalf of our client, a well-established and growing Residential Property Management company based in Alderley Edge.

This is an excellent opportunity for an organised, proactive, and customer-focused administrator to join a busy and supportive team. Working within the Residential Property Management department, you will provide essential administrative support to Property Managers while acting as a key point of contact for residents, leaseholders, contractors, and clients.

The Role

As an Administration Assistant, you will play a vital role in ensuring the smooth day-to-day operation of a residential property portfolio. You will be responsible for coordinating repairs and maintenance, managing records and systems, supporting compliance processes, and delivering outstanding customer service.

Key Responsibilities

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• Acting as the first point of contact for resident, leaseholder, contractor, and client enquiries via telephone and email.
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• Raising work orders for repairs and maintenance and monitoring progress through to completion.
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• Updating and maintaining work-in-progress trackers and internal databases.
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• Coordinating contractor appointments and ensuring effective communication between all parties.
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• Maintaining accurate property, resident, and contractor records.
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• Assisting with the preparation and distribution of resident communications, notices, and mail merges.
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• Supporting compliance administration, including filing certificates, reports, and statutory documentation.
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• Managing shared inboxes and ensuring all enquiries are responded to or allocated appropriately.
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• Providing diary management and administrative support to Property Managers.
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• Managing property key safes and maintaining accurate key sign-in/sign-out records.
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• Assisting with contractor onboarding, including issuing PQP forms, liaising with Health & Safety teams, and ensuring contractors are correctly set up on Qube.
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• Ordering office stationery and supporting general office administration duties.
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About You

The ideal candidate will be a confident administrator with excellent organisational skills and a strong customer-service ethos.

You will have:

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• Excellent verbal and written communication skills.
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• Strong customer service experience and the ability to build positive working relationships.
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• Exceptional organisational and time management abilities.
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• High levels of accuracy and attention to detail.
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• Experience managing multiple priorities and working to deadlines.
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• Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
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• Experience coordinating appointments and supporting diary management.
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• A proactive, positive, and solution-focused approach.
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• The ability to work independently and as part of a collaborative team.
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• Previous administration experience within property, facilities management, or a similar office-based environment would be advantageous but is not essential.
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What's on Offer?

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• Full-time, permanent position.
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• Monday to Friday working hours with no weekends.
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• Opportunity to join a professional and supportive team.
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• Career development opportunities within a growing business.
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• Modern offices based in the desirable location of Alderley Edge.
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