Pensions Operations Administrator

Pensions Operations Administrator

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• Liverpool City Centre (Hybrid Working)
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• £27,000 - £32,000 DOE
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• Full Time | Permanent
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• ASAP Start Available
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• Discretionary bonus available
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The Opportunity

We're working with a growing and highly respected financial services organisation seeking an experienced Pensions Operations Administrator to join their Liverpool-based team.

This is a hands-on operational role supporting the administration of pension schemes, with a particular focus on SIPP and SSAS arrangements. The successful candidate will play a key role in ensuring operational processes are completed accurately, efficiently, and in line with FCA regulatory requirements.

This is not a customer service or call centre position. We're looking for someone who has genuine experience processing pension administration work within a regulated financial services environment.

Key Responsibilities

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• Process and maintain operational changes across pension schemes
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• Support the administration of Terms of Business (TOB) agreements
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• Manage adviser and agency changes accurately and within agreed SLAs
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• Maintain accurate client, adviser and scheme records
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• Assist with complaints administration, investigations and tracking
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• Monitor workflows, case queues and outstanding actions
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• Ensure all activities are completed in line with regulatory requirements and internal procedures
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• Support internal audits, quality assurance and compliance activities
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• Investigate and resolve operational issues and exceptions
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• Contribute to process improvement initiatives and operational projects
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• Liaise with advisers, clients and third parties to obtain information and documentation
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Essential Requirements

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• Previous experience working within Pensions Administration
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• Strong understanding of SIPP and/or SSAS pensions
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• Experience working within a regulated Financial Services environment
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• Excellent attention to detail and accuracy
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• Ability to manage multiple cases and deadlines effectively
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• Strong administrative and organisational skills
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• Experience maintaining accurate records and audit trails
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• Confident communicating with advisers, clients and internal stakeholders
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Please Note

Candidates must have previous Pensions Administration experience with SIPP and/or SSAS exposure. Applications from candidates with only customer service, contact centre, banking, investment operations or general administration backgrounds will not be considered.

What's on Offer?

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• Salary of £27,000 - £32,000 depending on experience
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• Hybrid working model
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• Central Liverpool location
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• Supportive and collaborative team environment
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• Opportunity to join a growing financial services business
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• Immediate start available
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If you're an experienced pensions professional looking for your next opportunity within a fast-paced and regulated environment, we'd love to hear from you.