Customer Service Administrator

Customer Experience Advisor

Location: Weybridge, SurreyContract: Temporary Assignment (3 Months)Pay Rate: £16.00 per hourHours: Full-time, Monday to Friday

Overview

We are currently recruiting for a Customer Experience Advisor to join our client's team in Weybridge on a 3-month temporary basis. This is an excellent opportunity for a customer-focused individual who is passionate about delivering outstanding service and creating positive customer experiences.

The successful candidate will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring every interaction is managed professionally and efficiently.

Key Responsibilities

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• Provide exceptional customer service via telephone, email, and online channels.
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• Respond to customer enquiries promptly and accurately.
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• Resolve customer complaints and issues in a professional and empathetic manner.
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• Maintain accurate customer records and update internal systems.
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• Process customer requests and follow up to ensure timely completion.
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• Work collaboratively with internal departments to resolve customer queries.
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• Identify opportunities to improve the customer journey and service delivery.
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• Meet service level agreements (SLAs) and quality standards.
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• Support additional administrative tasks as required.
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Skills & Experience Required

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• Previous experience within a customer service, customer experience, call centre, or customer support role.
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• Excellent verbal and written communication skills.
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• Strong problem-solving abilities and attention to detail.
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• Ability to manage multiple priorities in a fast-paced environment.
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• Proficient in Microsoft Office, including Outlook, Word, and Excel.
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• Experience using CRM or customer management systems is advantageous.
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• Positive, proactive, and customer-centric approach.
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Personal Attributes

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• Friendly and professional manner.
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• Strong interpersonal skills.
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• Empathetic and patient when dealing with customers.
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• Team player with a flexible attitude.
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• Organised and able to work independently.
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Benefits

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• Competitive hourly rate of £16.00 per hour.
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• Immediate start available.
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• Opportunity to gain experience within a reputable organisation.
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• Friendly and supportive team environment.
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