Quality & Compliance Executive

Freightserve recruitment are looking for a Quality and Compliance Executive for a major Freight Forwarder. The company is based in the Heathrow area. Duties Include: * Supporting the Head of Administration, conduct and manage quality and compliance processes throughout the business to ensure consistency and high standards are maintained. * Complete internal quality audits of systems and processes for all UK offices, both remotely and in-person. * Assist in third-party audits of our quality management systems periodically by accrediting bodies. * Management and follow-up of QMS and incident reporting. * Complete thorough root cause analysis and introduce effective preventative solutions where necessary. * Take a proactive approach to risk management, identifying areas of improvement. * Engage regularly with Regional and Department managers to ensure quality and compliance goals are met. * Create and distribute staff surveys to monitor awareness of company practices. * Conduct training presentations/programmes, both internally and customer-facing. * Analyse data and produce clear reporting to superiors. * Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations. * Fully understand the needs and drivers of the business and how best to integrate these into daily tasks. * Adopt digital solutions to streamline processes and drive efficiency. * Work closely and build relationships with colleagues at all levels of the business * Be an inspirational candidate and work responsibly as part of a larger team. Essential Skills: * A minimum of 2 years working in a quality/compliance capacity. * A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals. * Previous experience of data analytics and reporting. * Strong data entry and document management skills. * Excellent written and verbal communication. * The ability to work collaboratively with colleagues at all levels of the business. * An articulate, creative thinker with the ability to share ideas succinctly. * Detail-oriented and comfortable working to deadlines. * Polished, personable and energetic personality. * Be able to think both proactively and reactively, taking appropriate actions in any given circumstance. * A strong multi-tasker who is able to prioritise effectively. * Self-motivated with good time management. * Quality Management Systems trained, aligned with ISO9001 or equivalent certification. * HMRC Customs and Compliance experience. * Knowledge and experience in an Aviation Security environment would be advantageous Office based role, with the possibility for some hybrid working following successfully completed probation period). Required Experience: 2+ years in similar position Benefits include; 25 days plus BH As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry