Tour Operations Team Leader

Tour Operations Team Leader

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• Annual Salary: Circa £32,000 plus on-call bonus
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• Location: York City Centre
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• Job Type: Full-time, Hybrid (1 day a week remote)
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• Working hours: Mainly Monday to Friday with occasional weekend cover
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We are seeking a Tour Operations Team Leader to oversee and develop our clients team of Tour Operations Executives. This role is crucial for ensuring that 2,500+ tours and 380 Tour Managers operate smoothly, providing exceptional customer experiences. The ideal candidate will have significant experience in travel or a comparable sector such as operational logistics.

Day-to-day of the role:

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• Lead a team of 5 Tour Operations Executives, fostering a high-performing, customer-focused team culture.
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• Oversee the execution of tour logistics, ensuring all processes are completed accurately and efficiently.
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• Manage operational disruptions effectively, supporting decision-making and coordinating communication to minimise customer and commercial impacts.
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• Drive continuous improvements in operational performance and efficiency.
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• Build and maintain strong relationships with stakeholders and suppliers to ensure service reliability.
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• Participate in an on-call rota to provide leadership and support outside normal business hours. (4-5 times a year).
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• Monitor and analyse operational data to identify trends and areas for improvement.
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• Implement strategic changes to enhance operational procedures and customer satisfaction.
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• Regularly review team performance and provide feedback, 1-1s and coaching to ensure high standards.
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• Coordinate with other departments to streamline operations and enhance the overall tour experience.
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Required Skills & Qualifications:

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• Proven experience as a team leader, not suitable for those taking their first step in managing teams.
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• Background in travel or comparable sectors like operational logistics.
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• Strong leadership skills with the ability to manage high-pressure situations.
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• Excellent communication and interpersonal skills.
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• Proficient in using digital tools and maintaining accurate data.
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• Flexible with working hours, including occasional weekends and on-call duties.
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Benefits:

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• Excellent working location in the city centre with easy public transport links
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• Employee discounts
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• 33 days holiday inc bank holidays
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• Buy and sell holiday scheme
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• Healthcare benefits
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• Enhanced maternity and paternity leave
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• Contributory pension scheme
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• Additional compensation for on-call weeks ranging from £150-300.
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• Opportunities for professional development and growth within the company.
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If you are a proven team leader I want to hear from you! Don’t hesitate in applying.