Customer Service Advisor

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a temporary basis.

You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.

Package for a Customer Service Advisor:

Salary: £12.74-£13.46 per hour, depending on experienceHours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the weekContract: TemporaryLocation: Bath, hybrid

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• Varied, multichannel customer service role
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• Opportunity to develop your complaint-handling and problem-solving experience
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• Supportive and collaborative working environment
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• Saturday shifts balanced with a weekday off
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Key Responsibilities of a Customer Service Advisor:

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• Responding to customer enquiries through telephone, email, live chat and social media
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• Providing accurate information about products, orders and installations
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• Taking ownership of customer enquiries through to resolution
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• Handling complaints professionally and working towards first-contact resolution
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• Contacting customers to arrange installations, explain the process and answer questions
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• Listening carefully to customers and identifying the most appropriate solution
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• Communicating complex information in a clear and accessible way
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• Contributing ideas to improve processes across the team and wider business
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• Sharing useful information with colleagues and updating internal knowledge systems
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• Maintaining a professional, empathetic and positive approach throughout every interaction
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Key Skills and Experience of a Customer Service Advisor:

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• Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environment
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• Experience handling complaints and taking ownership through to resolution
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• Confident and professional verbal and written communication skills
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• Strong listening and questioning skills
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• Ability to simplify complex information and explain it clearly
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• Empathetic approach and the ability to communicate with customers from a wide range of backgrounds
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• Good problem-solving skills and a proactive attitude
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• Working knowledge of Microsoft Office
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• Positive, can-do approach with a willingness to learn and develop
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If you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now!

Red Recruitment (Business)