Customer service Team Manager

We're Hiring | Customer Experience & Sales Support ManagerLondon (Office-Based)Monday to Friday office hoursAre you passionate about delivering an exceptional customer experience while leading a high-performing support team?We are working with a growing business within the utilities sector that's looking for a Customer Experience / Sales Support Manager to lead a small team of 5–10 people, ensuring customers receive outstanding support from point of sale through to aftercare.This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture.What you'll be doing:\n

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• Leading and coaching a customer experience & sales support team
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• Managing the after-sales customer journey for B2B customers
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• Driving service improvements and operational efficiency
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• Working closely with sales and other internal departments
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• Monitoring KPIs, customer satisfaction and team performance
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• Creating a positive, high-performing team environment
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We'd love to hear from you if you have:\n

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• Experience leading a customer service, customer experience or sales support team
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• A background in B2B customer operations
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• Strong coaching and people management skills
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• A passion for improving customer journeys and service delivery
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• Utilities sector experience (ideally)
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If you're looking for your next challenge—or know someone who could be the perfect fit—I'd love to hear from you.