Planning Administrator

BDS are currently recruiting for a Planning Administrator to join a well-established housing association within their Exeter team. This role will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery. Key Responsibilities: * Processing no access cases on Civica from start to finish with precision and care. * Collaborating with departments like Customer Services, Enforcement, Housing, and Planning. * Supporting the Planning team with essential administrative tasks. * Understanding and applying legislation around no access repairs. * Keeping your process and system knowledge up to date and compliant. * Ensuring contact details are accurate and investigating booking issues. * Delivering a customer-focused service with high accuracy and efficiency. * Reporting daily on no access KPIs, tracking trends using Microsoft Excel. * Confidently engaging with customers and colleagues about access for repairs. Hours per Week: 37 hours Working Pattern: Monday to Friday, 07:30 - 15:30 week 1 Monday to Friday, 09:00 - 17:00 week 2 Temp ongoing to start ASAP Pay rate; £14.31ph PAYE- £18.54ph UMB About The Candidate: The ideal candidate will have; * Excellent administrative skills. * Good attention to detail. * Data entry experience. * Customer service experience. * Strong verbal and written communication skills. * Be confident in having open conversations with customers and the wider business regarding access for repairs. * Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Teams. Apply now for immediate considoration