Office Manager

Keep the office running. Keep the team sharp. Keep the customers happy.As we scale up our operation, we need an Office Manager who can bring structure, leadership and cal m to a busy, fast-moving environment. You'll supervise our office team, own the order entry and complaint recording processes, and be the person who ensures the office runs as smoothly as the factory floor.This is a hands-on role in a business where accuracy genuinely matters a missed order or a mishandled complaint has a real impact on a real customer. If you thrive on getting things right, leading people well and being the backbone of a busy operation, we'd like to hear from you.What you'll be doingSupervising and supporting the office team day to day setting the standard, managing workloads and keeping things on trackManaging office staff holiday, absence and scheduling to ensure full coverage at all timesOverseeing the accurate and timely input of all customer orders identifying errors before they become problemsActing as the first point of contact for incoming customer complaints logging them clearly, acknowledging promptly and coordinating the appropriate responseMonitoring order accuracy and implementing any corrective actions where errors recurLiaising with the production, transport and management teams to ensure smooth communication between the office and the wider operationMaintaining accurate customer and supplier records in line with GDPR and company policySupporting the management team with administrative tasks, reporting and any ad hoc office needsHelping to develop and document office procedures as the business growsIdentifying and flagging any process inefficiencies and bringing solutions, not just problemsWhat we're looking forProven experience in an office management or senior administration role ideally in a fast-paced, order-driven environmentStrong people management skills: you can lead, motivate and hold a small team to a high standard with fairness and consistencyA meticulous eye for accuracy in an order-entry environment, the details matter enormouslyExcellent communication skills, both written and verbal you'll deal with customers, suppliers and colleagues across the businessExperience handling customer complaints professionally: calm under pressure, solution-focused, well-documentedComfortable with standard business softwareAn organised, methodical approach to managing competing prioritiesA positive, can-do attitude that sets the tone for the people around youExperience in a food, logistics or production-adjacent business is a real advantageWhat you'll getA key leadership role in a business that's growing fast and investing in its peopleReal ownership of the office function you'll shape how it runs, not just maintain itA close working relationship with the senior management team and DirectorsA warm, family-run culture where your contribution is seen and valuedCompetitive salary reflecting the seniority and scope of the rolePay: Neg DOEBenefitsCompany eventsCompany pensionEmployee discountFree parkingOn-site parkingTPBN1_UKTJ